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arXiv · 1909.02616

An Empirical Study on the Characteristics of Question-Answering Process on Developer Forums

Yi Li·Shaohua Wang·Tien N. Nguyen·Son Van Nguyen·Xinyue Ye·Yan Wang
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Abstract

Developer forums are one of the most popular and useful Q&A websites on API usages. The analysis of API forums can be a critical resource for the automated question and answer approaches. In this paper, we empirically study three API forums including Twitter, eBay, and AdWords, to investigate the characteristics of question-answering process. We observe that +60% of the posts on all three forums were answered by providing API method names or documentation. +85% of the questions were answered by API development teams and the answers from API development teams drew fewer follow-up questions. Our results provide empirical evidences for us in a future work to build automated solutions to answer developer questions on API forums.

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Yi Li, Shaohua Wang, Tien N. Nguyen, Son Van Nguyen, Xinyue Ye, Yan Wang. 2019-09-05. An Empirical Study on the Characteristics of Question-Answering Process on Developer Forums. https://arxiv.org/abs/1909.02616

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