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arXiv · 2108.10082

Conceptualising Healthcare-Seeking as an Activity to Explain Technology Use: A Case of M-health

Karen Sowon·Wallace Chigona
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Abstract

The purpose of this paper is to engage with the Information Systems' contexts of use as a means to explain nuanced human-technology interaction. In this paper, we specifically propose the conceptualisation of healthcare-seeking as an activity to offer a richer explanation of technology utilisation. This is an interpretivist study drawing on Activity Theory to conceptualise healthcare-seeking as the minimum context needed to explicate use. A framework of the core aspects of AT is used to analyse one empirical mHealth case from a Kenyan context thus illustrating how AT can be applied to study technology use. The paper explicates technology use by explaining various utilisation behaviour that may emerge in a complex human-technology interaction context; ranging from a complex adoption process to mechanisms to determine continuance that differentiate trust in the intervention from trust in the information, and potential technology coping strategies. The paper is a novel attempt to operationalise AT to study technology use. It thus offers a broader explication of use while providing insights for design and implementation made possible by the conceptualisation of healthcare-seeking as an activity. Such insights may be useful in the design of patient-centred systems.

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Karen Sowon, Wallace Chigona. 2021-08-23. Conceptualising Healthcare-Seeking as an Activity to Explain Technology Use: A Case of M-health. https://arxiv.org/abs/2108.10082

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