Understanding the Difference between Office Presence and Co-presence in Team Member Interactions

Abstract

Although the public health emergency related to the coronavirus disease 2019 (COVID-19) pandemic has officially ended, many software developers still work partly from home. Agile teams that coordinate their office time foster a sense of unity, collaboration, and cohesion among team members. In contrast, teams with limited co-presence may experience challenges in establishing psychological safety and developing a cohesive and inclusive team culture, potentially hindering effective communication, knowledge sharing, and trust building. Therefore, the effect of agile team members not being co-located daily must be investigated. We explore the co-presence patterns of 17 agile teams in a large agile telecommunications company whose employees work partly from home. Based on office access card data, we found significant variation in co-presence practices. Some teams exhibited a coordinated approach, ensuring team members are simultaneously present at the office. However, other teams demonstrated fragmented co-presence, with only small subgroups of members meeting in person and the remainder rarely interacting with their team members face-to-face. Thus, high average office presence in the team does not necessarily imply that team members meet often in person at the office. In contrast, non-coordinated teams may have both high average office presence and low frequency of in-person interactions among the members. Our results suggest that the promotion of mere office presence without coordinated co-presence is based on a false assumption that good average attendance levels guarantee frequent personal interactions. These findings carry important implications for research on long-term team dynamics and practice.