How customers' satisfaction change with the use of AR shopping application: A conceptuall model

Fariba Sanaei

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arXiv · 2401.10953

How customers' satisfaction change with the use of AR shopping application: A conceptuall model

Fariba Sanaei

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Abstract

The paper proposes a conceptual model of how different perceived levels of experiential AR application features have effects on customer experience, and in turn their satisfaction and purchase behavior. In addition, it put forward the mediation role of immersion between perceived levels of experiential AR application features and customers experience.

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Fariba Sanaei. 2024-01-19. How customers' satisfaction change with the use of AR shopping application: A conceptuall model. https://arxiv.org/abs/2401.10953

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