Search arXiv⌕ Search

arXiv · 2501.10517

Modeling Changes in Individuals' Cognitive Self-Esteem With and Without Access To Search Tools

Abstract

Search engines, as cognitive partners, reshape how individuals evaluate their cognitive abilities. This study examines how search tool access influences cognitive self-esteem (CSE)-users' self-perception of cognitive abilities -- through the lens of transactive memory systems. Using a within-subject design with 164 participants, we found that CSE significantly inflates when users have access to search tools, driven by cognitive offloading. Participants with lower initial CSE exhibited greater shifts, highlighting individual differences. Search self-efficacy mediated the relationship between prior search experience and CSE, emphasizing the role of users' past interactions. These findings reveal opportunities for search engine design: interfaces that promote awareness of cognitive offloading and foster self-reflection can support accurate metacognitive evaluations, reducing overreliance on external tools. This research contributes to HCI by demonstrating how interactive systems shape cognitive self-perception, offering actionable insights for designing human-centered tools that balance user confidence and cognitive independence.

Explore related subjects

Keep this discovery

Explore connections, maps & timelines

BibTeXRIS

Mahir Akgun, Sacip Toker. 2025-01-17. Modeling Changes in Individuals' Cognitive Self-Esteem With and Without Access To Search Tools. https://arxiv.org/abs/2501.10517

Cite the original work for its findings. Save a collection to share your selection of sources.

KEEP EXPLORING

Related papers

Describe Me Something You Do Not Remember - Challenges and Risks of Exposure Design Using Generative Artificial Intelligence for Therapy of Complex Post-traumatic Stress Disorder

Post-traumatic stress disorder (PTSD) is associated with sudden, uncontrollable, and intense flashbacks of traumatic memories. Trauma exposure psychotherapy has proven effective in reducing the severity of trauma-related symptoms. It involves controlled recall of traumatic memories to train coping mechanisms for flashbacks and enable autobiographical integration of distressing experiences. In particular, exposure to visualizations of these memories supports successful recall. Although this approach is effective for various trauma types, it remains available for only a few. This is due to the lack of cost-efficient solutions for creating individualized exposure visualizations. This issue is particularly relevant for the treatment of Complex PTSD (CPTSD), where traumatic memories are highly individual and generic visualizations do not meet therapeutic needs. Generative Artificial Intelligence (GAI) offers a flexible and cost-effective alternative. GAI enables the creation of individualized exposure visualizations during therapy and, for the first time, allows patients to actively participate in the visualization process. While GAI opens new therapeutic perspectives and may improve access to trauma therapy, especially for CPTSD, it also introduces significant challenges and risks. The extreme uncertainty and lack of control that define both CPTSD and GAI raise concerns about feasibility and safety. To support safe and effective three-way communication, it is essential to understand the roles of patient, system, and therapist in exposure visualization and how each can contribute to safety. This paper outlines perspectives, challenges, and risks associated with the use of GAI in trauma therapy, with a focus on CPTSD.

cs.HC↗

KnowTeX: Visualizing Mathematical Dependencies

Dependency graphs that show how definitions, theorems, and proofs relate to each other are valuable for understanding the structure of mathematical texts. Existing tools such as Lean Blueprint and plasTeXdepgraph generate such graphs within formal proof ecosystems, but they require familiarity with proof assistants or specific compilation pipelines. We present KnowTeX, a standalone Python tool that extracts dependency graphs directly from LaTeX sources without requiring any external framework. KnowTeX supports two complementary modes: a manual mode where authors annotate their source with lightweight commands compatible with Lean Blueprint, and an infer mode that automatically discovers dependencies through a layered system of deterministic and heuristic rules. The tool handles multi-file projects, detects cycles, applies transitive reduction, and exports graphs in DOT, TikZ, and PNG formats with an interactive preview. We evaluate KnowTeX on several mathematical texts and discuss how it complements recent tools such as LeanArchitect, which operates from the Lean side, while KnowTeX works entirely on the LaTeX side without requiring any formalization.

cs.HC↗

Helping Customers in Distress: An LLM-powered Agent that Converses, Probes, and Routes

Banks receive millions of reports of fraud, scams, and disputed transactions every year, making it challenging to accurately direct customers to the appropriate specialist teams for assistance. The existing manual process driven by humans is slow and stressful for both customers and staff. To address this, we develop a customer-facing AI powered triaging agent that leverages large language models (LLMs) to conduct multi-turn conversations, ask relevant questions, and classify cases for accurate, policy-guided routing, making it embedded in the customer journey. To evaluate and continuously improve the agent, synthetic digital twins of real customers were simulated, generating realistic, labelled dialogues based on historical data to test a wide range of real-world scenarios. This work details the triage agent's modelling approach, integration with policy, safety guardrails and reasoning frameworks, the use of the synthetic agent for scalable evaluation, and findings on the AI system's accuracy, robustness, and compliance. Results show that the agent successfully improves triaging of historical cases, achieving a 30.6% increase in classification accuracy, with high satisfaction levels reported by our subject-matter experts, highlighting how targeted probing can lead to more effective triage in banking operations at scale.

cs.HC↗