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arXiv · 2504.20365

Thoughtful, Confused, or Untrustworthy: How Text Presentation Influences Perceptions of AI Writing Tools

David Zhou·John R. Gallagher·Sarah Sterman
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Abstract

AI writing tools have been shown to dramatically change the way people write, yet the effects of AI text presentation are not well understood nor always intentionally designed. Although text presentation in existing large language model interfaces is linked to the speed of the underlying model, text presentation speed can impact perceptions of AI systems, potentially influencing whether AI suggestions are accepted or rejected. In this paper, we analyze the effects of varying text generation speed in creative and professional writing scenarios on an online platform (n=297). We find that speed is correlated with perceived humanness and trustworthiness of the AI tool, as well as the perceived quality of the generated text. We discuss its implications on creative and writing processes, along with future steps in the intentional design of AI writing tool interfaces.

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David Zhou, John R. Gallagher, Sarah Sterman. 2025-04-29. Thoughtful, Confused, or Untrustworthy: How Text Presentation Influences Perceptions of AI Writing Tools. https://doi.org/10.1145/3698061.3726907

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