Mine and Refine: Optimizing Graded Relevance in E-commerce Semantic Search Retrieval

Abstract

Embedding-based retrieval (EBR) for large-scale e-commerce search faces three intertwined challenges: graded (non-binary) relevance where engagement signals are noisy and intent-varying while business relevance guidelines admit acceptable-but-not-exact matches, false negatives in hard sample mining, and unstable similarity score separability across relevance levels, the last of which complicates hybrid search score fusion and downstream ranking. We propose Mine and Refine, a two-stage contrastive training framework that addresses all three. A lightweight LLM, fine-tuned with engagement-driven audit, serves as a guideline-aligned scalable labeler throughout training. Stage 1 establishes a robust global embedding space via label-aware supervised contrastive learning; Stage 2 mines hard samples, re-annotates them with the LLM labeler to mitigate spurious negatives, and refines the model through a multi-level extension of circle loss that enforces margin-controlled separation across relevance levels. Deployed in production e-commerce search across multiple product verticals, the approach delivers statistically significant lifts in user engagement and gross order value, and substantially improves retrieval and end-to-end relevance metrics.