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arXiv · 2606.09242

Conceptualising Reflective Use: Toward A Process Perspective On Human-AI Interaction

Thimo Schulz·Christina Speck
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Abstract

The rapid diffusion of generative artificial intelligence (genAI) systems reshapes how individuals engage with information systems, requiring users to monitor, assess, and adapt their interaction with non-deterministic systems. Existing constructs capture elements of this engagement but do not account for the situated dynamics of the entire evaluative process in genAI use. This research-in-progress, situated in a larger endeavour towards a scale development, derives an initial conceptualisation of reflective use: a behavioural-knowledge capability that unfolds across pre-use, in-use, and post-use phases, reinforced through situated reflective knowledge gained in practice. Drawing on expert interviews and a focus group, we identify four core components of reflective use and show how they form an iterative capability cycle anchored within the motivational needs outlined in self-determination theory. Understanding reflective use is essential to ensure appropriate reliance and high decision quality, and thus provides a foundation for promoting responsible and effective human-AI interaction.

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Thimo Schulz, Christina Speck. 2026-06-08. Conceptualising Reflective Use: Toward A Process Perspective On Human-AI Interaction. https://arxiv.org/abs/2606.09242

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