Lessons from Trauma-Informed Training on Technology-Facilitated Abuse for Gender-Based Violence Advocates
Technology-facilitated abuse (TFA) is an emerging gendered public health crisis affecting millions of people across the globe. TFA coincides with other forms of gender-based violence (GBV), such as emotional, psychological, and physical abuse by an intimate partner. Survivors often seek support from GBV advocates who specialize in helping survivors navigate abusive situations and potential pathways for healing and remediation. With the rise in TFA, however, survivors and GBV advocates experience barriers and gaps in knowledge in identifying and mitigating this newer, ever-evolving form of abuse. To address this, we developed trauma-informed training as a critical capacity-building intervention to improve GBV advocates' knowledge and skills for responding to survivors and to encourage multi-stakeholder collaboration toward a structural response. We facilitated 8 training workshops at local, state, and national US-based GBV organizations. Our study demonstrates that the trainings increased advocates' perceived understanding of TFA abuse vectors and their impacts on survivors, along with advocates' confidence in providing support, safety planning, and referrals through collaboration with community stakeholders. We then conducted retrospective reflections through autoethnography to surface key lessons, contestations, and tensions that emerged from our experiences in designing and coordinating trainings with host GBV organizations. Our analysis of autoethnographic notes revealed three key design decisions: coordinating logistics flexibly, reducing reflexive distance from host organizations and attendees, and using our field experience to tailor content for accessibility. We contribute a concrete checklist to guide future HCI scholars in conducting training interventions for stakeholders in high-stakes contexts.