Hanqi Yan — Page 3 | Search arXiv

arXiv2023

Tracking Brand-Associated Polarity-Bearing Topics in User Reviews

Monitoring online customer reviews is important for business organisations to measure customer satisfaction and better manage their reputations. In this paper, we propose a novel dynamic Brand-Topic Model (dBTM) which is able to automatically detect and track brand-associated sentiment scores and polarity-bearing topics from product reviews organised in temporally-ordered time intervals. dBTM models the evolution of the latent brand polarity scores and the topic-word distributions over time by Gaussian state space models. It also incorporates a meta learning strategy to control the update of the topic-word distribution in each time interval in order to ensure smooth topic transitions and better brand score predictions. It has been evaluated on a dataset constructed from MakeupAlley reviews and a hotel review dataset. Experimental results show that dBTM outperforms a number of competitive baselines in brand ranking, achieving a good balance of topic coherence and uniqueness, and extracting well-separated polarity-bearing topics across time intervals.

cs.IR↗

arXiv2022

Hierarchical Interpretation of Neural Text Classification

Recent years have witnessed increasing interests in developing interpretable models in Natural Language Processing (NLP). Most existing models aim at identifying input features such as words or phrases important for model predictions. Neural models developed in NLP however often compose word semantics in a hierarchical manner and text classification requires hierarchical modelling to aggregate local information in order to deal with topic and label shifts more effectively. As such, interpretation by words or phrases only cannot faithfully explain model decisions in text classification. This paper proposes a novel Hierarchical INTerpretable neural text classifier, called Hint, which can automatically generate explanations of model predictions in the form of label-associated topics in a hierarchical manner. Model interpretation is no longer at the word level, but built on topics as the basic semantic unit. Experimental results on both review datasets and news datasets show that our proposed approach achieves text classification results on par with existing state-of-the-art text classifiers, and generates interpretations more faithful to model predictions and better understood by humans than other interpretable neural text classifiers.

cs.CL↗