arXiv subjects

Smit Desai

Publications and source records attributed to Smit Desai.

At least 19 recordsLinked to original sources

arXiv2026

Deflecting the Value Compass: Interacting with Large Language Models Temporarily Shifts Human Value Priorities Toward Personal Focus

Large language models increasingly support decisions where values are in tension, yet little is known about whether interacting with them changes which values users prioritize. In a preregistered study, 200 U.S. adults interacted with ChatGPT, Claude, or Gemini as a thinking partner or read fixed AI-generated considerations. The prompt asked LLMs to support reasoning without recommending a decision and named no values. Participants advised people facing real dilemmas and completed parallel PVQ-RR forms before, immediately after, and one task later. Each LLM condition temporarily shifted value priorities toward personal focus relative to the control (d=0.37-0.51), primarily through increased Self-Enhancement. Participants' advice retained words and meaning from their exchanges. Thus, a brief LLM interaction that neither targets values nor seeks to persuade can reorient values active during judgment without detectable convergence in value directions or advice.

cs.HC↗

arXiv2026

Tell Me Why, When, and How: Effects of Personality, Evidence, and Context on Older Adults' Perceptions of Conversational AI Explanations

Large Language Model-based voice assistants (LLM-VAs) have shown potential to support older adults aging in place through proactive reminders, health information, and everyday assistance. As LLM-VAs become more conversational, designing explanations of their behavior requires understanding what information they communicate and how they deliver it. While prior work has studied older adults' explainability requirements, relatively little is known about their perceptions of explanations when an LLM-VA's conversational personality varies. To address this gap, we conducted a mixed-design study with 140 older adults, examining two dimensions of explanation design: evidential grounding (source of information) and the VA's conversational personality (agreeableness and extraversion), across two contexts of use. Our results show that both dimensions influenced older adults' perceptions in distinct but interdependent ways, challenging one-size-fits-all explanation strategies. We conclude with practical design implications for coordinating explanation content, conversational delivery, and context in future LLM-VAs supporting aging in place.

cs.HC↗

arXiv2026

Annie, Are You Okay? How Style- and Context-Based Personalization Shape AI-Assisted Decision-Making

As people turn to generative AI for financial advice, these systems can personalize how they communicate and what they say. Whether these forms of personalization shape decisions differently remains unclear. We conducted a preregistered 2 x 2 between-subjects factorial experiment (N=240): participants ranked three comparably viable stocks, discussed them with an AI, and reranked them. Participants perceived both forms of personalization, but only context-based personalization reliably changed ranking behavior: it increased reconsideration and moved rankings toward the AI's assigned recommendation. Participants felt more influenced without judging the AI as more correct, trustworthy, intelligent, likeable, or high-quality. Those initially farther from its recommendation moved more toward it while judging its advice less correct; exploratory analyses suggest greater susceptibility among lower-expertise participants. These findings show how personalized AI can steer decisions among defensible options with only a minimal evaluative trace, raising concerns for the design and governance of personalized decision support.

cs.HC↗

arXiv2026

"MeBo Leaves a Piece of You Behind": Designing a Relational Voice-Based Memory Companion for Older Adults

Autobiographical remembering supports identity, well-being, and social connection in later life, yet voice-based memory technologies largely rely on isolated prompts. We designed and built MeBo, a fully functional relational voice-based memory companion, through participatory design with 11 older adults. Their accounts shaped four Design Strategies that guided MeBo's interaction design and multi-agent implementation. In a mixed-methods evaluation with 20 older adults, participants found MeBo exceptionally usable (SUS = 87.75), enjoyable, sociable, emotionally responsive, and trustworthy. Participants reported higher positive affect and momentary social connection and lower negative affect after the session than before. Participants described how MeBo followed their stories, returned to earlier memories, adapted to their preferences, and made its growing memory visible and controllable. MeBo's relational framing surfaces tensions around what it should remember, who may access memories produced through interaction, and what becomes of them when the user or MeBo is no longer present.

cs.HC↗

arXiv2026

When a Story Feels Like Mine: How Personalized Narratives and Humor Shape Older Adults' Empathy toward LLM-Generated Peer Health Stories

Peer stories have been shown to boost self-efficacy in older adults' health behavior change. Despite their effectiveness, peer stories are difficult to deploy in health promotion at scale given the difficulty of matching the diverse health concerns and coping styles of heterogeneous older populations. Large language models (LLMs) have been shown to generate authentic narratives, yet how personalization and narrative affective style, such as humor, jointly shape older adults' responses remains unknown. We developed a theory-driven system that generates first-person peer health narratives varying in personalization and humor through a three-stage LLM pipeline grounded in self-efficacy mechanisms. Thirty-one older adults were invited to participate in a within-subjects lab study. Results showed that personalization increased perceived relatability and relevance of peer stories, especially for older adults with lower humor preference. These findings position individual differences in affective styles as a second dimension in designing personalization for LLM-assisted health communication.

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arXiv2026

Misalignment Has a Personality: A Big Five Account of Emergent Misalignment

Fine-tuning a language model on data containing a narrow flaw, such as insecure code or incorrect mathematical answers, can cause broad misalignment through a mechanism that remains debated. We provide an interpretable account: in the models and corpora we study, misalignment behaves like a shift in personality. Prior work extracts activation directions for character traits from a single binary contrast, which can separate or steer behavior without establishing a calibrated scale. We instead extract personality vectors for the Big Five using a graded, three-level intervention and validate them on two open-weight models. The three levels are linearly ordered, with Cohen's d values of up to 6.2; the vectors transfer zero-shot and trait-specifically to an independent corpus; and their effects are strongest within a middle-layer band. Applied to training data, the vectors reveal that misaligned corpora across eight domains share a common Big Five signature: lower agreeableness and conscientiousness, together with higher extraversion and neuroticism. This signature is recovered by both models with a correlation of r = 0.94. Fine-tuning imprints the same profile, shifting the model's generations along the corresponding signature, with r = 0.83 using activation-based measurements and r = 0.90 using a text-based judge, while also shifting internal activations with r = 0.69. The same vectors characterize sycophancy as high extraversion and low conscientiousness rather than excess agreeableness, a distinction that a single direction cannot capture. Calibrated personality vectors transform an opaque safety phenomenon into a human-legible diagnostic profile.

cs.CL↗

arXiv2026

Toward Metaphor-Fluid Conversation Design for Voice User Interfaces

Metaphors play a critical role in shaping user experiences with Voice User Interfaces (VUIs), yet existing designs often rely on static, human-centric metaphors that fail to adapt to diverse contexts and user needs. This paper introduces Metaphor-Fluid Design, a novel approach that dynamically adjusts metaphorical representations based on conversational use-contexts. We compare this approach to a Default VUI, which characterizes the present implementation of commercial VUIs commonly designed around the persona of an assistant, offering a uniform interaction style across contexts. In Study 1 (N=130), metaphors were mapped to four key use-contexts-commands, information seeking, sociality, and error recovery-along the dimensions of formality and hierarchy, revealing distinct preferences for task-specific metaphorical designs. Study 2 (N=91) evaluates a Metaphor-Fluid VUI against a Default VUI, showing that the Metaphor-Fluid VUI enhances perceived intention to adopt, enjoyment, and likability by aligning better with user expectations for different contexts. However, individual differences in metaphor preferences highlight the need for personalization. These findings challenge the one-size-fits-all paradigm of VUI design and demonstrate the potential of Metaphor-Fluid Design to create more adaptive and engaging human-AI interactions.

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arXiv2026

Behavior-Adaptive Conversational Agents: Toward a Fluid Personality Framework

Large language model (LLM)-based conversational agents (CAs) are now ubiquitous, creating new opportunities for AI-mediated behavior change. Their capacity to project nuanced personalities and adopt diverse metaphorical roles raises a design question: how should an agent's persona and personality be calibrated to the moment? Recent evidence suggests that (i) moderate personality expression outperforms low or high extremes on trust, enjoyment, and intention to adopt in goal-oriented tasks, and (ii) context-appropriate metaphors outperform static one-note assistants on user experience and uptake. Yet most CAs still fix both persona and style, risking misalignment when dynamics, urgency, and formality vary, for example in medical information seeking, fitness coaching, and reflective learning. We propose a Fluid Personality Framework that jointly adapts (1) the agent's metaphorical persona, such as coach, tutor, librarian, or tool, and (2) its personality expression intensity, low, medium, or high, as a function of task context, user goals and traits, and situational urgency. We sketch the framework and its core design dimensions.

cs.CL↗

arXiv2026

Explanations as Dialogues: Toward Human-Centered Conversational Explainable AI

As AI systems become increasingly conversational, a gap emerges wherein explanations are studied as static artifacts, yet in practice, are experienced as dialogue. In this provocation, we argue that the conversational layer around an explanation is not incidental to its effectiveness, but a critical constituent. Drawing on three illustrative scenarios, we invite the CUI community to study explanations as interactive, conversational exchanges shaped by timing, tone, persona and conversational history, and introduce our vision for Human-Centered Conversational XAI (HC2XAI).

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arXiv2026

Vibe Check: Understanding the Effects of LLM-Based Conversational Agents' Personality and Alignment on User Perceptions in Goal-Oriented Tasks

Large language models (LLMs) enable conversational agents (CAs) to express distinctive personalities, raising new questions about how such designs shape user perceptions. This study investigates how personality expression levels and user-agent personality alignment influence perceptions in goal-oriented tasks. In a between-subjects experiment (N=150), participants completed travel planning with CAs exhibiting low, medium, or high expression across the Big Five traits, controlled via our novel Trait Modulation Keys framework. Results revealed an inverted-U relationship: medium expression produced the most positive evaluations across Intelligence, Enjoyment, Anthropomorphism, Intention to Adopt, Trust, and Likeability, significantly outperforming both extremes. Personality alignment further enhanced outcomes, with Extraversion and Emotional Stability emerging as the most influential traits. Cluster analysis identified three distinct compatibility profiles, with "Well-Aligned" users reporting substantially positive perceptions. These findings demonstrate that personality expression and strategic trait alignment constitute optimal design targets for CA personality, offering design implications as LLM-based CAs become increasingly prevalent.

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arXiv2026

Exploring the Feasibility and Acceptability of AI-Mediated Serious Illness Conversations in the Emergency Department

Serious illness conversations (SICs) align care with patients' values, goals, and preferences, yet they rarely occur in emergency departments (EDs), where time constraints and emotional burden often leave clinicians making high-stakes decisions without documented insight into what matters most to patients. We present a case study of ED GOAL-AI, a voice-based conversational agent for brief, structured values discussions with older adults in the ED, evaluated with 55 patients for feasibility and acceptability. Most participants completed the conversation and reported the interaction as acceptable and feasible, with ratings of feeling heard and understood comparable to clinicians. However, we also observed critical failure modes, including boundary violations such as hallucinated diagnostic statements, highlighting ethical and emotional risks. This work points to early promise for AI-mediated SICs while underscoring the need for careful boundary setting and participatory design before broader deployment.

cs.HC↗

arXiv2026

Conversational Successes and Breakdowns in Everyday Smart Glasses Use

Non-Display Smart Glasses hold the potential to support everyday activities by combining continuous environmental sensing with voice-only interaction powered by large language models (LLMs). Understanding how conversational successes and breakdowns arise in everyday contexts can better inform the design of future voice-only interfaces. To investigate this, we conducted a month-long collaborative autoethnography (n=2) to identify patterns of successes and breakdowns when using such devices. We then compare these patterns with prior findings on voice-only interactions to highlight the unique affordances and opportunities offered by non-display smart glasses.

cs.HC↗

arXiv2026

Balancing Efficiency and Empathy: Healthcare Providers' Perspectives on AI-Supported Workflows for Serious Illness Conversations in the Emergency Department

Serious Illness Conversations (SICs), discussions about values and care preferences for patients with life-threatening illness, rarely occur in Emergency Departments (EDs), despite evidence that early conversations improve care alignment and reduce unnecessary interventions. We interviewed 11 ED providers to identify challenges in SICs and opportunities for technology support, with a focus on AI. Our analysis revealed a four-stage SIC workflow (identification, preparation, conduction, documentation) and barriers at each stage, including fragmented patient information, limited time and space, lack of conversational guidance, and burdensome documentation. Providers expressed interest in AI systems for synthesizing information, supporting real-time conversations, and automating documentation, but emphasized concerns about preserving human connection and clinical autonomy. This tension highlights the need for technologies that enhance efficiency without undermining the interpersonal nature of SICs. We propose design guidelines for ambient and peripheral AI systems to support providers while preserving the essential humanity of these conversations.

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arXiv2026

"Who wants to be nagged by AI?": Investigating the Effects of Agreeableness on Older Adults' Perception of LLM-Based Voice Assistants' Explanations

LLM-based voice assistants (VAs) increasingly support older adults aging in place, yet how an assistant's agreeableness shapes explanation perception remains underexplored. We conducted a study(N=70) examining how VA agreeableness influences older adults' perceptions of explanations across routine and emergency home scenarios. High-agreeableness assistants were perceived as more trustworthy, empathetic, and likable, but these benefits diminished in emergencies where clarity outweighed warmth. Agreeableness did not affect perceived intelligence, suggesting social tone and competence are separable dimensions. Real-time environmental explanations outperformed history-based ones, and agreeable older adults penalized low-agreeableness assistants more strongly. These findings show the need to move beyond a one-size-fits-all approach to AI explainability, while balancing personality, context, and audience.

cs.HC↗

arXiv2025

"It Felt Like I Was Left in the Dark": Exploring Information Needs and Design Opportunities for Family Caregivers of Older Adult Patients in Critical Care Settings

Older adult patients constitute a rapidly growing subgroup of Intensive Care Unit (ICU) patients. In these situations, their family caregivers are expected to represent the unconscious patients to access and interpret patients' medical information. However, caregivers currently have to rely on overloaded clinicians for information updates and typically lack the health literacy to understand complex medical information. Our project aims to explore the information needs of caregivers of ICU older adult patients, from which we can propose design opportunities to guide future AI systems. The project begins with formative interviews with 11 caregivers to identify their challenges in accessing and interpreting medical information; From these findings, we then synthesize design requirements and propose an AI system prototype to cope with caregivers' challenges. The system prototype has two key features: a timeline visualization to show the AI extracted and summarized older adult patients' key medical events; and an LLM-based chatbot to provide context-aware informational support. We conclude our paper by reporting on the follow-up user evaluation of the system and discussing future AI-based systems for ICU caregivers of older adults.

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arXiv2025

Multi-Tool Analysis of User Interface & Accessibility in Deployed Web-Based Chatbots

In this work, we present a multi-tool evaluation of 106 deployed web-based chatbots, across domains like healthcare, education and customer service, comprising both standalone applications and embedded widgets using automated tools (Google Lighthouse, PageSpeed Insights, SiteImprove Accessibility Checker) and manual audits (Microsoft Accessibility Insights). Our analysis reveals that over 80% of chatbots exhibit at least one critical accessibility issue, and 45% suffer from missing semantic structures or ARIA role misuse. Furthermore, we found that accessibility scores correlate strongly across tools (e.g., Lighthouse vs PageSpeed Insights, r = 0.861), but performance scores do not (r = 0.436), underscoring the value of a multi-tool approach. We offer a replicable evaluation insights and actionable recommendations to support the development of user-friendly conversational interfaces.

cs.HC↗

arXiv2025

Personas Evolved: Designing Ethical LLM-Based Conversational Agent Personalities

The emergence of Large Language Models (LLMs) has revolutionized Conversational User Interfaces (CUIs), enabling more dynamic, context-aware, and human-like interactions across diverse domains, from social sciences to healthcare. However, the rapid adoption of LLM-based personas raises critical ethical and practical concerns, including bias, manipulation, and unforeseen social consequences. Unlike traditional CUIs, where personas are carefully designed with clear intent, LLM-based personas generate responses dynamically from vast datasets, making their behavior less predictable and harder to govern. This workshop aims to bridge the gap between CUI and broader AI communities by fostering a cross-disciplinary dialogue on the responsible design and evaluation of LLM-based personas. Bringing together researchers, designers, and practitioners, we will explore best practices, develop ethical guidelines, and promote frameworks that ensure transparency, inclusivity, and user-centered interactions. By addressing these challenges collaboratively, we seek to shape the future of LLM-driven CUIs in ways that align with societal values and expectations.

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arXiv2024

Designing AI Personalities: Enhancing Human-Agent Interaction Through Thoughtful Persona Design

In the rapidly evolving field of artificial intelligence (AI) agents, designing the agent's characteristics is crucial for shaping user experience. This workshop aims to establish a research community focused on AI agent persona design for various contexts, such as in-car assistants, educational tools, and smart home environments. We will explore critical aspects of persona design, such as voice, embodiment, and demographics, and their impact on user satisfaction and engagement. Through discussions and hands-on activities, we aim to propose practices and standards that enhance the ecological validity of agent personas. Topics include the design of conversational interfaces, the influence of agent personas on user experience, and approaches for creating contextually appropriate AI agents. This workshop will provide a platform for building a community dedicated to developing AI agent personas that better fit diverse, everyday interactions.

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