arXiv subjects

Vignesh Ethiraj

Publications and source records attributed to Vignesh Ethiraj.

6 recordsLinked to original sources

arXiv2026

Auditing Bias and Safety in Voice AI Customer Care

Voice AI systems increasingly mediate customer care interactions where caller presentation cues such as accent, affect, fluency, and urgency are available alongside the service request. Existing fairness and safety evaluations cover speech recognition disparities, spoken dialogue bias, and voice agent capability, but rarely treat customer care voice agents as stateful, multi turn, tool mediated systems where harm can appear as additional burden before any final denial occurs. We formalize a validation gated audit framework for such systems. The framework (i) separates native speech to speech, cascaded ASR to language model to TTS, and hybrid tool mediated architectures; (ii) uses matched service facts across controlled caller presentation conditions; (iii) validates fact invariance, presentation cues, artifacts, and acoustic measurements before inference; and (iv) records both material outcomes and path to service burden. We define the research problem, methodology, seven validation gates, a six family metric set, and claim boundaries for an active industry evaluation program. We illustrate the framework with a fully synthetic worked example of a refund dispute audit instance. Production system results are excluded from this release; public reporting is gated by the validation protocol.

eess.AS↗

arXiv2025

Graph-Symbolic Policy Enforcement and Control (G-SPEC): A Neuro-Symbolic Framework for Safe Agentic AI in 5G Autonomous Networks

As networks evolve toward 5G Standalone and 6G, operators face orchestration challenges that exceed the limits of static automation and Deep Reinforcement Learning. Although Large Language Model (LLM) agents offer a path toward intent-based networking, they introduce stochastic risks, including topology hallucinations and policy non-compliance. To mitigate this, we propose Graph-Symbolic Policy Enforcement and Control (G-SPEC), a neuro-symbolic framework that constrains probabilistic planning with deterministic verification. The architecture relies on a Governance Triad - a telecom-adapted agent (TSLAM-4B), a Network Knowledge Graph (NKG), and SHACL constraints. We evaluated G-SPEC on a simulated 450-node 5G Core, achieving zero safety violations and a 94.1% remediation success rate, significantly outperforming the 82.4% baseline. Ablation analysis indicates that NKG validation drives the majority of safety gains (68%), followed by SHACL policies (24%). Scalability tests on topologies ranging from 10K to 100K nodes demonstrate that validation latency scales as $O(k^{1.2})$ where $k$ is subgraph size. With a processing overhead of 142ms, G-SPEC is viable for SMO-layer operations.

cs.AI↗

arXiv2025

Unified Interaction Foundational Model (UIFM) for Predicting Complex User and System Behavior

A central goal of artificial intelligence is to build systems that can understand and predict complex, evolving sequences of events. However, current foundation models, designed for natural language, fail to grasp the holistic nature of structured interactions found in domains like telecommunications, e-commerce and finance. By serializing events into text, they disassemble them into semantically fragmented parts, losing critical context. In this work, we introduce the Unified Interaction Foundation Model (UIFM), a foundation model engineered for genuine behavioral understanding. At its core is the principle of composite tokenization, where each multi-attribute event is treated as a single, semantically coherent unit. This allows UIFM to learn the underlying "grammar" of user behavior, perceiving entire interactions rather than a disconnected stream of data points. We demonstrate that this architecture is not just more accurate, but represents a fundamental step towards creating more adaptable and intelligent predictive systems.

cs.LG↗

arXiv2025

Toward Low-Latency End-to-End Voice Agents for Telecommunications Using Streaming ASR, Quantized LLMs, and Real-Time TTS

We introduce a low-latency telecom AI voice agent pipeline for real-time, interactive telecommunications use, enabling advanced voice AI for call center automation, intelligent IVR (Interactive Voice Response), and AI-driven customer support. The solution is built for telecom, combining four specialized models by NetoAI: TSLAM, a 4-bit quantized Telecom-Specific Large Language Model (LLM); T-VEC, a Telecom-Specific Embedding Model; TTE, a Telecom-Specific Automatic Speech Recognition (ASR) model; and T-Synth, a Telecom-Specific Text-to-Speech (TTS) model. These models enable highly responsive, domain-adapted voice AI agents supporting knowledge-grounded spoken interactions with low latency. The pipeline integrates streaming ASR (TTE), conversational intelligence (TSLAM), retrieval augmented generation (RAG) over telecom documents, and real-time TTS (T-Synth), setting a new benchmark for telecom voice assistants. To evaluate the system, we built a dataset of 500 human-recorded telecom questions from RFCs, simulating real telecom agent queries. This framework allows analysis of latency, domain relevance, and real-time performance across the stack. Results show that TSLAM, TTE, and T-Synth deliver real-time factors (RTF) below 1.0, supporting enterprise, low-latency telecom deployments. These AI agents -- powered by TSLAM, TTE, and T-Synth -- provide a foundation for next-generation telecom AI, enabling automated customer support, diagnostics, and more.

cs.SD↗

arXiv2025

Efficient Telecom Specific LLM: TSLAM-Mini with QLoRA and Digital Twin Data

General-purpose large language models (LLMs), despite their broad capabilities accrued from open-world data, frequently exhibit suboptimal performance when confronted with the nuanced and specialized demands inherent in real-time telecommunications applications. This investigation addresses this critical limitation through the meticulous fine-tuning of TSLAM-Mini developed by NetoAI, a compact (3.8-billion parameter) causal language model architecturally derived from Phi-4 Mini Instruct 4B. The fine-tuning regimen leverages a bespoke dataset comprising 100,000 samples, strategically engineered to address 20 pivotal telecommunications use-cases, encompassing domains such as Network Fundamentals, IP Routing, MPLS, Network Security, Automation, OSS/BSS, RAN, Mobile Core, Satellite Communications, and Ethical AI. This dataset was curated utilizing NetoAI's DigiTwin platform, enriched with granular insights from venerated network Subject Matter Experts (SMEs) and authoritative RFC documents, thereby capturing high-fidelity representations of real-world network dynamics through simulations inspired by digital twin paradigms. Employing Quantized Low-Rank Adaptation (QLoRA), a state-of-the-art Parameter Efficient Fine-Tuning (PEFT) technique, we achieved substantial training efficiency and enabled prospective deployment on resource-constrained hardware. A novel evaluation framework, predicated on a high-capacity LLM (Qwen3-235B-A22B) functioning as an automated adjudicator, was instituted to rigorously assess instruction-following fidelity and response quality across the specified telecom use-cases. Empirical results unequivocally demonstrate TSLAM-Mini's superior aptitude in telecom-centric applications, underscoring the profound efficacy of domain-specific datasets and PEFT methodologies for advancing intelligent network management.

cs.NI↗

arXiv2025

T-VEC: A Telecom-Specific Vectorization Model with Enhanced Semantic Understanding via Deep Triplet Loss Fine-Tuning

The specialized vocabulary and nuanced concepts of the telecommunications industry pose persistent challenges for standard Natural Language Processing (NLP) models. Generic embedding models often struggle to represent telecom-specific semantics, limiting their utility in retrieval and downstream tasks. We present T-VEC (Telecom Vectorization Model), a domain-adapted embedding model fine-tuned from the gte-Qwen2-1.5B-instruct backbone using a triplet loss objective. Fine-tuning was performed on T-Embed, a high-quality, large-scale dataset covering diverse telecom concepts, standards, and operational scenarios. Although T-Embed contains some proprietary material and cannot be fully released, we open source 75% of the dataset to support continued research in domain-specific representation learning. On a custom benchmark comprising 1500 query-passage pairs from IETF RFCs and vendor manuals, T-VEC surpasses MPNet, BGE, Jina and E5, demonstrating superior domain grounding and semantic precision in telecom-specific retrieval. Embedding visualizations further showcase tight clustering of telecom-relevant concepts. We release T-VEC and its tokenizer to support semantically faithful NLP applications within the telecom domain.

cs.CL↗