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arXiv · 2310.19778

Human-AI collaboration is not very collaborative yet: A taxonomy of interaction patterns in AI-assisted decision making from a systematic review

Catalina Gomez·Sue Min Cho·Shichang Ke·Chien-Ming Huang·Mathias Unberath
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Abstract

Leveraging Artificial Intelligence (AI) in decision support systems has disproportionately focused on technological advancements, often overlooking the alignment between algorithmic outputs and human expectations. A human-centered perspective attempts to alleviate this concern by designing AI solutions for seamless integration with existing processes. Determining what information AI should provide to aid humans is vital, a concept underscored by explainable AI's efforts to justify AI predictions. However, how the information is presented, e.g., the sequence of recommendations and solicitation of interpretations, is equally crucial as complex interactions may emerge between humans and AI. While empirical studies have evaluated human-AI dynamics across domains, a common vocabulary for human-AI interaction protocols is lacking. To promote more deliberate consideration of interaction designs, we introduce a taxonomy of interaction patterns that delineate various modes of human-AI interactivity. We summarize the results of a systematic review of AI-assisted decision making literature and identify trends and opportunities in existing interactions across application domains from 105 articles. We find that current interactions are dominated by simplistic collaboration paradigms, leading to little support for truly interactive functionality. Our taxonomy offers a tool to understand interactivity with AI in decision-making and foster interaction designs for achieving clear communication, trustworthiness, and collaboration.

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Catalina Gomez, Sue Min Cho, Shichang Ke, Chien-Ming Huang, Mathias Unberath. 2024-03-18. Human-AI collaboration is not very collaborative yet: A taxonomy of interaction patterns in AI-assisted decision making from a systematic review. https://arxiv.org/abs/2310.19778

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