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arXiv · 2312.14634

Mining multi-modal communication patterns in interaction with explainable and non-explainable robots

Suna Bensch·Amanda Eriksson
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Abstract

We investigate interaction patterns for humans interacting with explainable and non-explainable robots. Non-explainable robots are here robots that do not explain their actions or non-actions, neither do they give any other feedback during interaction, in contrast to explainable robots. We video recorded and analyzed human behavior during a board game, where 20 humans verbally instructed either an explainable or non-explainable Pepper robot to move objects on the board. The transcriptions and annotations of the videos were transformed into transactions for association rule mining. Association rules discovered communication patterns in the interaction between the robots and the humans, and the most interesting rules were also tested with regular chi-square tests. Some statistically significant results are that there is a strong correlation between men and non-explainable robots and women and explainable robots, and that humans mirror some of the robot's modality. Our results also show that it is important to contextualize human interaction patterns, and that this can be easily done using association rules as an investigative tool. The presented results are important when designing robots that should adapt their behavior to become understandable for the interacting humans.

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Suna Bensch, Amanda Eriksson. 2023-12-22. Mining multi-modal communication patterns in interaction with explainable and non-explainable robots. https://arxiv.org/abs/2312.14634

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