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arXiv · 2407.09197

A Chatbot for Asylum-Seeking Migrants in Europe

Bettina Fazzinga·Elena Palmieri·Margherita Vestoso·Luca Bolognini·Andrea Galassi·Filippo Furfaro·Paolo Torroni
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Abstract

We present ACME: A Chatbot for asylum-seeking Migrants in Europe. ACME relies on computational argumentation and aims to help migrants identify the highest level of protection they can apply for. This would contribute to a more sustainable migration by reducing the load on territorial commissions, Courts, and humanitarian organizations supporting asylum applicants. We describe the background context, system architecture, underlying technologies, and a case study used to validate the tool with domain experts.

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Bettina Fazzinga, Elena Palmieri, Margherita Vestoso, Luca Bolognini, Andrea Galassi, Filippo Furfaro, Paolo Torroni. 2025-01-31. A Chatbot for Asylum-Seeking Migrants in Europe. https://doi.org/10.1109/ictai62512.2024.00104

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