A Longitudinal Randomized Control Study of Companion Chatbot Use: Anthropomorphism and Its Mediating Role on Social Impacts

Abstract

Many Large Language Model (LLM) chatbots are designed and used for companionship, and people have reported forming friendships, mentorships, and romantic partnerships with them. Concerns that companion chatbots may harm or replace real human relationships have been raised, but whether and how these social consequences occur remains unclear. In the present longitudinal study ($N = 183$), participants were randomly assigned to a chatbot condition (text chat with a companion chatbot) or to a control condition (text-based word games) for 10 minutes a day for 21 days. Participants also completed four surveys during the 21 days and engaged in audio recorded interviews on day 1 and 21. Overall, social health and relationships were not significantly impacted by companion chatbot interactions across 21 days of use. However, a detailed analysis showed a different story. People who had a higher desire to socially connect also tended to anthropomorphize the chatbot more, attributing humanlike properties to it; and those who anthropomorphized the chatbot more also reported that talking to the chatbot had a greater impact on their social interactions and relationships with family and friends. Via a mediation analysis, our results suggest a key mechanism at work: the impact of human-AI interaction on human-human social outcomes is mediated by the extent to which people anthropomorphize the AI agent, which is in turn motivated by a desire to socially connect. In a world where the desire to socially connect is on the rise, this finding may be cause for concern.