Knowledge-Graph-Gated Defactualization for Style-Controllable and Fact-Preserving Generation in Agentic Conversational AI

Abstract

Agentic large language models (LLMs) deployed in fact-sensitive applications such as customer support must simultaneously preserve factual correctness and generate responses in a controllable stylistic register. Activation steering enables fine-tuning-free style control by perturbing hidden representations, but it lacks an explicit mechanism for distinguishing verifiable facts from stylistic content, leading to semantic leakage. We address this challenge through \emph{Defactualize-Steer-Rehydrate} (DSR), a knowledge-engineering framework that integrates a typed, salience-weighted knowledge graph (KG) with activation steering. DSR extracts salient entities using a layered regex or NER or lexical-classifier pipeline, replaces them with typed placeholders prior to steering, and deterministically restores verified values through salience-guided rehydration after generation. DSR is evaluated across six LLaMA-family models (1B--13B parameters) on 600 A2A-generated customer-support cases (1,200 generations), with a dedicated KG ablation study. DSR significantly increases verified-entity recovery relative to a steering-only baseline (Cohen's $d=0.225$, $p_{\text{Bonf}}=1.0\times10^{-4}$), though the absolute recovery rate remains modest, while preserving effective style control across diverse model families. Layer-wise separability and steering-strength diagnostics further show previously unexplored interactions between representation-level steering and factual grounding. hese results demonstrate that explicit knowledge engineering can systematically enhance trustworthy, controllable, and reproducible generative AI without requiring model fine-tuning. Code, cached steering vectors, and evaluation scripts are publicly released to support reproducibility.\footnote{https://github.com/Tanmay-IITDSAI/KG-Gated-Defactualization}