Proactive Dialogue Policy Optimization via Cognitive-State Transition

Abstract

Proactive dialogue requires agents to continually adapt their policies to user feedback while progressing toward task objectives over multiple turns. To move beyond imitation learning on static datasets, recent approaches use user simulators to collect interactive data for policy optimization. However, many simulators do not explicitly model the evolution of user cognition, limiting the consistency and state dependence of feedback across turns. Moreover, representing each action only by a high-level strategy label overlooks the large utterance space and cannot distinguish alternative realizations of the same strategy. To this end, we jointly design a $\textbf{Cog}$nitive User $\textbf{Sim}$ulator $\textbf{(Cog-Sim)}$ and $\textbf{C}$ognitive-$\textbf{S}$tate $\textbf{T}$ransition--Driven $\textbf{P}$olicy $\textbf{O}$ptimization $\textbf{(CSTPO)}$. Cog-Sim maintains the user's cognitive and affective states and generates responses through constrained state transitions across turns, so feedback depends on both the realized utterance and the user's current state. CSTPO organizes each action as a hierarchical strategy--utterance representation: a high-level strategy label constrains utterance sampling, and utterances are optimized within each label. Sparse complete-branch sampling reuses shared dialogue prefixes and estimates separate strategy-level and utterance-level advantages, enabling fine-grained optimization at both levels. Across three tasks, Cog-Sim exhibits monotonic dose--response relationships and is preferred over prompt-based simulators for naturalness. CSTPO improves Qwen3-14B's performance to a level comparable to that of GPT-5.5-based planning methods.