AgentBay: A Hybrid Interaction Sandbox for Seamless Human-AI Intervention in Agentic Systems

Abstract

The rapid advancement of Large Language Models (LLMs) is catalyzing a shift towards autonomous AI Agents capable of executing complex, multi-step tasks. However, these agents remain brittle when faced with real-world exceptions, making Human-in-the-Loop (HITL) supervision essential for mission-critical applications. In this paper, we present AgentBay, a novel sandbox service designed from the ground up for hybrid interaction. AgentBay provides secure, isolated execution environments spanning Windows, Linux, Android, Web Browsers, and Code interpreters. Its core contribution is a unified session accessible via a hybrid control interface: An AI agent can interact programmatically via mainstream interfaces (MCP, Open Source SDK), while a human operator can, at any moment, seamlessly take over full manual control. This seamless intervention is enabled by Adaptive Streaming Protocol (ASP). Unlike traditional VNC/RDP, ASP is specifically engineered for this hybrid use case, delivering an ultra-low-latency, smoother user experience that remains resilient even in weak network environments. It achieves this by dynamically blending command-based and video-based streaming, adapting its encoding strategy based on network conditions and the current controller (AI or human). Our evaluation demonstrates strong results in security, performance, and task completion rates. In a benchmark of complex tasks, the AgentBay (Agent + Human) model achieved more than 48% success rate improvement. Furthermore, our ASP protocol reduces bandwidth consumption by up to 50% compared to standard RDP, and in end-to-end latency with around 5% reduction, especially under poor network conditions. We posit that AgentBay provides a foundational primitive for building the next generation of reliable, human-supervised autonomous systems.