EcomBench: Towards Holistic Evaluation of Foundation Agents in E-commerce

Rui Min; Zile Qiao; Ze Xu; Jiawen Zhai; Wenyu Gao; Xuanzhong Chen; Haozhen Sun; Zhen Zhang; Xinyu Wang; Hong Zhou; Wenbiao Yin; Bo Zhang; Xuan Zhou; Ming Yan; Yong Jiang; Haicheng Liu; Liang Ding; Ling Zou; Yi R. Fung; Yalong Li; Pengjun Xie

arXiv · 2512.08868

EcomBench: Towards Holistic Evaluation of Foundation Agents in E-commerce

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Abstract

Foundation agents have rapidly advanced in their ability to reason and interact with real environments, making the evaluation of their core capabilities increasingly important. While many benchmarks have been developed to assess agent performance, most concentrate on academic settings or artificially designed scenarios while overlooking the challenges that arise in real applications. To address this issue, we focus on a highly practical real-world setting, the e-commerce domain, which involves a large volume of diverse user interactions, dynamic market conditions, and tasks directly tied to real decision-making processes. To this end, we introduce EcomBench, a holistic E-commerce Benchmark designed to evaluate agent performance in realistic e-commerce environments. EcomBench is built from genuine user demands embedded in leading global e-commerce ecosystems and is carefully curated and annotated through human experts to ensure clarity, accuracy, and domain relevance. It covers multiple task categories within e-commerce scenarios and defines three difficulty levels that evaluate agents on key capabilities such as deep information retrieval, multi-step reasoning, and cross-source knowledge integration. By grounding evaluation in real e-commerce contexts, EcomBench provides a rigorous and dynamic testbed for measuring the practical capabilities of agents in modern e-commerce.

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Rui Min, Zile Qiao, Ze Xu, Jiawen Zhai, Wenyu Gao, Xuanzhong Chen, Haozhen Sun, Zhen Zhang, Xinyu Wang, Hong Zhou, Wenbiao Yin, Bo Zhang, Xuan Zhou, Ming Yan, Yong Jiang, Haicheng Liu, Liang Ding, Ling Zou, Yi R. Fung, Yalong Li, Pengjun Xie. 2025-12-11. EcomBench: Towards Holistic Evaluation of Foundation Agents in E-commerce. https://arxiv.org/abs/2512.08868

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